One assistant that does the whole job.
Not a scripted bot with a decision tree. EquilAI understands, decides and acts. Grounded in your content, private by design, and live without you writing a line of code.
One line on your site and you're live. No SDK, no dev tickets, no build step.
Our specialists shape the tone, rules and guardrails for you. You run your business; we run the AI.
Emails, phone numbers, card numbers and IDs are stripped in the visitor's browser, before anything is sent.
A plain-words daily briefing, every chart and live handovers, all usable from your phone on the days you never sit down.
Whatever brand colours you pick, the widget keeps its own text readable at WCAG AA contrast. Nobody gets locked out of support.
Prove it on your own content first. No card, no strings, cancel any time.
Brilliant at everything is the wrong hire for support.
General AI chat is remarkable, and it will cheerfully improvise a refund policy you never wrote. Support cannot run on improvisation. EquilAI answers from your content and your rules, in a widget that wears your brand instead of someone else's, stays readable to every visitor, redacts personal data before it leaves their device, and hands to your team the moment a human should take over. Every conversation feeds the numbers you steer by. A chat window is easy. A support system is the product.
It reasons over each question and takes the right action (look up an order, track a shipment, hand off to a human) instead of following a rigid flow.
Retrieval-augmented over your site, docs and help centre, so every answer comes from your real content, never made up and never used to train a model.
Detects the visitor's language and replies in it natively. The moment they switch, so does the assistant.
Upload documents per bot (PDF, Word, Excel and more) or point it at your site; our crawler turns pages into clean, structured knowledge, tables and all.
Hide any document from the assistant with one switch and it stops using it immediately. Accidental upload, outdated policy, content under review: one click and it's out, one click and it's back.
Tag and categorise every document, keep separate knowledge per bot, and share one document across several bots when they should agree.
One snippet. Every channel.
Paste one line and the same assistant, with its knowledge shared across every channel, answers on your website widget, Telegram, Discord, Shopify and the REST API. Connect your Shopify store and it checks products and live order status itself, so the most asked question in commerce, where is my order, stops reaching your inbox at all. Need different answers on different sites? Run separate bots, each with its own knowledge. Gmail, Outlook and WhatsApp are next.
Hesitation is a question nobody answered.
Most visitors who leave without buying were not saying no. They were waiting on one answer: does it fit, is it in stock, when does it arrive, can I send it back. The assistant answers that on the page, in the moment, from your own knowledge and your live catalogue.
The widget sits on the product page itself, so a sizing or delivery question never costs the visitor a trip to a contact form and a wait for a reply.
Connect Shopify and the assistant looks up real product data and order status while it answers, so it quotes what is actually in your store rather than a stale copy of it.
When someone asks for a human, or the assistant cannot resolve it, the chat hands over to your team in the same window, with the conversation so far already in front of them.
Unanswered questions, friction by page and the topics people struggle with are collected in your analytics, so the objection gets fixed at its source.
Sensitive data never leaves the browser.
Emails, phone numbers, payment card numbers and national IDs are detected and removed on the visitor's own device before a message is ever sent, so they are never stored and never reach any AI provider. On by default.
Your conversations stay yours: isolated, never pooled, never used to train foundation models. Not for us, not for anyone.
Built for GDPR and the EU AI Act by a team based in Helsinki. TLS in transit with AES-256 field-level encryption for sensitive data at rest, hosted in the EU with data-residency controls.
We shape the tone, the rules and the lines it must never cross around your brand, enforced on every reply. No prompt-writing on your side.
Know exactly what to fix.
The day opens with a briefing in plain words: what customers asked, what stalled, what deserves your attention. No chart reading required. Underneath, every chart answers a question you already ask. Which page quietly creates the tickets. Which missing answer costs the most conversations. Which hours actually need staff. Your customers describe your problems in every conversation; EquilAI writes them down and ranks them, so the next fix you pay for is one the data asked for.
Colours, logo, launcher icon, welcome message, placeholder text, the assistant's name, and where the launcher sits, positioned separately for desktop and mobile.
Whatever colours you choose, the widget computes its own text colour to keep WCAG AA contrast, and it stays keyboard and screen-reader friendly.
Invite teammates with per-member permissions: who can edit the bot, who takes live handovers, and on which days and hours they are available.
Point it at your content and paste one snippet. We handle the tuning, so it's live and answering the same day. And if you'd rather not touch your site at all, we place it with you, whatever the stack.
The snippet you add today always loads the newest EquilAI. Every improvement we ship reaches your site the moment it exists. No version bumps, no redeploys, no maintenance on your side.
New colours, a new welcome message, fresh knowledge, retuned rules: saved means live, on every channel at once.
Open a ticket from your dashboard and get a response within the SLA we agreed for you in writing, not a best-effort FAQ.
Every deployment is priced to your traffic and needs, shaped during the pilot. Cancel any time and export your data, your transcripts, your models.
Shopify product and order lookup and a clean REST API: one endpoint, one secret, stream a reply.
See it on your own content.
Every engagement starts with a free two-month pilot. No card, no strings.